hoaxeye

Terms of Service

Effective Date: May 9, 2026
Website: hoaxeye.net
Provider: hoaxeye

Welcome to hoaxeye. These Terms of Service ("Terms") govern your access to and use of the hoaxeye website, dashboard, APIs, software, integrations, and related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Services.

1. About hoaxeye

hoaxeye is a cloud-based anti-cheat intelligence platform designed for FiveM server operators and related communities. The Services may include server-side integrations, dashboards, analytics, identity correlation features, connected intelligence lookups, webhook integrations, verification tools, and configurable enforcement workflows.

2. Eligibility

You may use the Services only if:

  • you are at least 16 years old (the minimum age for valid consent to information-society services under Art. 8 GDPR in Germany); users between 16 and the age of legal majority (18) may use the Services only with the consent of a parent or legal guardian. Entering into paid subscriptions requires full legal capacity (§ 2 BGB) or the prior consent of a parent or legal guardian (§§ 107, 108 BGB);
  • you are authorised to act on behalf of your server, community, organisation, or business, where applicable;
  • your use of the Services complies with all applicable laws, regulations, platform rules, and these Terms.

If you use the Services on behalf of an entity, you represent and warrant that you have authority to bind that entity to these Terms.

Where you act as a consumer within the meaning of § 13 BGB, statutory consumer protection provisions, including any applicable right of withdrawal, remain unaffected. Detailed information is available in our Right of Withdrawal and is provided again during the order process where required by law.

3. Accounts and Access

To access certain features, you may need to create an account or workspace and receive API credentials, team keys, or dashboard access.

You are responsible for:

  • maintaining the confidentiality of your credentials;
  • restricting unauthorized access to your account or integrations;
  • all activities that occur under your account, workspace, or API credentials.

You must promptly notify us at [email protected] if you believe your account or credentials have been compromised.

4. License and Permitted Use

Subject to these Terms, hoaxeye grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal server administration, moderation, community protection, and related business or operational purposes. This right is revocable only in the cases expressly set out in these Terms (in particular Sections 9 and 18) or where a statutory right of termination exists; any revocation affecting consumers within the meaning of § 13 BGB must comply with the requirements of § 308 No. 4 BGB (reasonable grounds, reasonable interests).

You may not:

  • resell, sublicense, lease, or commercially exploit the Services except as expressly permitted by us;
  • reverse engineer, decompile, disassemble, or attempt to derive source code from any non-public part of the Services, except where prohibited by law from restricting such rights;
  • interfere with or disrupt the integrity, security, or performance of the Services;
  • use the Services to violate privacy, harass individuals, or engage in unlawful surveillance;
  • use the Services in a way that violates FiveM, platform, server-hosting, payment, or community rules that apply to your environment;
  • submit malicious payloads, automated abuse, or intentionally false data to manipulate verdicts, reputation, or scoring.

5. Customer Data and Service Data

You may submit or cause to be submitted data to the Services, including server events, operational metadata, identifiers, hashed identifiers, verification data, and configuration data ("Customer Data").

You retain ownership of your Customer Data. You grant hoaxeye a limited right to process Customer Data as necessary to:

  • provide the Services;
  • maintain, secure, support, and improve the Services;
  • detect abuse, fraud, misuse, and platform threats;
  • generate aggregated, anonymized, or de-identified service insights where permitted by applicable law.

We may also generate Service Data, including operational logs, system performance data, security data, detection metadata, and aggregated platform intelligence, as part of delivering and maintaining the Services.

6. Enforcement and Automated Actions

The Services may support configurable enforcement workflows, including alerts, review workflows, automated restrictions, and automatic enforcement actions for high-confidence detections.

You acknowledge and agree that:

  • the Services assist with risk evaluation and enforcement workflows;
  • no anti-cheat or detection platform can guarantee perfect detection or zero false positives;
  • you are responsible for choosing and configuring enforcement modes appropriate for your server or community;
  • automated enforcement features must be used carefully and may affect players or users based on configured thresholds and available signals.

hoaxeye does not guarantee that every suspicious actor will be detected, nor that every detection outcome will be error-free.

7. Third-Party Integrations and External Intelligence

The Services may rely on, connect to, or display information from third-party systems, partner intelligence providers, verification tools, webhooks, payment providers, hosting providers, or other external services.

We are not responsible for:

  • the availability, accuracy, legality, or policies of third-party services;
  • third-party enforcement records, external intelligence quality, or partner system outages;
  • losses arising solely from your reliance on third-party systems outside our control.

8. Fees and Billing

(1) Some Services require payment. By purchasing a paid plan, you agree to pay all applicable fees, taxes, and charges associated with your selected plan.

(2) Unless otherwise stated:

  • fees are billed in advance for the current billing period;
  • you are responsible for keeping payment information current and valid;
  • payments for the current billing period are not refunded on cancellation, except where statutory rights apply (see our Refund Policy).

(3) Renewal of consumer subscriptions (§ 309 No. 9 BGB). For consumer contracts within the meaning of § 13 BGB, subscription renewal is structured as follows:

  • Monthly plans renew automatically by one (1) month at a time; you may terminate the renewed term at any time with a notice period of no more than one (1) month, taking effect at the end of the next monthly billing cycle.
  • Yearly plans (initial term of twelve (12) months, paid upfront) do not automatically renew for another year. After the initial term, the contract continues on an indefinite basis and may be terminated by you at any time with a notice period of no more than one (1) month, in line with § 309 No. 9 lit. b BGB.
  • The statutory cancellation button (§ 312k BGB, see Section 9) is available throughout.

(4) We may change pricing in the future. Price changes will not apply retroactively to a billing period already paid and, for consumers, are subject to the amendment procedure in Section 18.

(5) Activation fee. The cloud Services carry a one-time activation fee per customer account, due at conclusion of the contract in the amount shown on /pricing. It is not a charge for a billing period, is not charged again for additional servers under the same customer account, and is waived when a yearly plan with upfront payment is chosen. Statutory rights of withdrawal remain unaffected; in the event of a valid withdrawal the activation fee is refunded in full (see Right of Withdrawal).

9. Suspension and Termination

(1) We may suspend or terminate your access to the Services with immediate effect only where:

  • you have committed a serious or repeated violation of these Terms, our Acceptable Use Policy, or applicable law;
  • your use poses an imminent security, legal, operational, or reputational risk that cannot reasonably be addressed otherwise;
  • we are required to do so by binding law, platform obligations, or an order from a competent authority.

(2) In all other cases — in particular in the event of payment default or non-serious breaches of these Terms — we will, before any suspension or termination, notify you in text form and set a reasonable cure period of at least fourteen (14) days, unless the breach cannot be cured or setting a period is unreasonable in light of the specific circumstances (§ 314 para. 2 BGB, § 323 para. 2 BGB).

(3) Any statutory right of termination (in particular §§ 314, 323, 543 BGB) remains unaffected. You may stop using the Services at any time. Termination does not relieve you of payment obligations already incurred.

For subscription contracts concluded online with consumers, a cancellation button pursuant to § 312k BGB is available within your logged-in account dashboard. Through this button, you may terminate the contract ordinarily or — where a statutory right exists — extraordinarily, at any time, without having to log in through additional steps and without any detour via other pages. After submitting the cancellation, you will receive a confirmation of receipt in text form (email) stating the content, date, and time of the cancellation as well as the point in time from which the contract is terminated.

10. Availability, Updates, and Consumer Rights for Digital Services

(1) hoaxeye may modify, improve, suspend, or discontinue parts of the Services at any time, including features, integrations, APIs, dashboards, and detection modules. We aim to maintain reliable service availability but do not guarantee uninterrupted or error-free operation.

(1a) Classification. The Services are a continuously provided digital service in the form of a Software-as-a-Service subscription (§ 611 BGB; §§ 327 para. 2, 327a BGB for consumer contracts). They are not a one-off supply of digital content on a tangible medium and are not a contract for work and services (§ 631 BGB). The statutory right of withdrawal is therefore governed by § 356 para. 4 BGB (services fully performed upon consumer's express prior consent and acknowledgement of loss of right). § 356 para. 5 BGB is quoted for completeness and only becomes relevant if and insofar as individual add-on offerings qualify as one-off digital content.

(1b) Scope of §§ 327 et seqq. BGB. The provisions of §§ 327 et seqq. BGB apply only to Customers who are consumers within the meaning of § 13 BGB. For Customers who are entrepreneurs within the meaning of § 14 BGB (B2B), the general statutory rules of §§ 280, 281, 323, 634 BGB and the AGB-Kontrolle under §§ 307 et seqq. BGB apply instead; the explicit references to §§ 327i, 327m, 327f, 327r BGB in this Section are to be understood accordingly.

(2) For consumers within the meaning of § 13 BGB, the provisions on contracts for digital products and digital services under §§ 327 et seqq. BGB apply. In particular:

  • Provision of the service (§ 327b BGB): hoaxeye is obliged to provide the digital service without undue delay after conclusion of the contract.
  • Update obligation (§ 327f BGB): hoaxeye will provide updates — including security updates — that are necessary to maintain conformity of the Services for the duration of the respective subscription period, and will inform consumers of such updates.
  • Remedies for defects (§§ 327i, 327m BGB): in case of a defect of the Services, consumers may, subject to the statutory requirements, demand subsequent performance, terminate the contract, reduce the price and, where applicable, claim damages or reimbursement of expenses.

(3) Modifications going beyond what is required to maintain the contractual quality of the Services (§ 327r BGB) will only be made if a valid reason exists, no additional cost arises for you, you are informed in a clear and comprehensible manner in text form, and — where the modification negatively impacts your ability to use the Services in more than a minor way — you are granted a right to terminate the contract free of charge within 30 days of receipt of the notice or the modification, whichever is later.

10a. Security Tooling and Heuristic Analysis

(1) Resource code analysis. The Services may run heuristic analyses against the Lua resources installed on your FiveM server in order to surface indications of suspicious code patterns (e.g. backdoors, unauthorised data exfiltration, ace-permission abuse). By using the Services on a server that loads such resources, you grant hoaxeye the right to perform these analyses on the resources present on that server. Details on the data processed, the processing location, and retention are set out in Section 2h and Section 9 of our Privacy Policy.

(2) Customer warranty (third-party resources). You warrant that you hold the necessary rights to have the resources running on your server analysed for security purposes — either because you developed them yourself or because the licence you obtained for third-party resources permits such security analysis. You are solely responsible for any third-party-rights disputes arising from your decision to subject a particular resource to the analysis.

(3) Findings are advisory only. Findings produced by the resource analysis or by the server-telemetry exploit-risk score are heuristic indicators, not a legally binding statement that the analysed code is malicious or defective. hoaxeye gives no warranty as to the completeness, accuracy or legal qualification of any finding, and false positives and false negatives may occur.

(4) No automated sanctions. hoaxeye does not auto-ban players, auto-disable resources, suspend your service or take any other enforcement action solely on the basis of these findings. Any decision to act on a finding lies in your sole responsibility as the operator. This decoupling is also a safeguard within the meaning of Art. 22 para. 3 GDPR (see Section 6b of our Privacy Policy).

(5) Network protection routing. Where applicable to your plan, traffic destined for your FiveM server may be routed through a specialised L7/UDP DDoS-mitigation layer that validates the FiveM connection handshake. This layer inspects connection metadata only (source IP, packet headers, timing signatures, handshake validity); no in-game content, voice or chat is processed. The current sub-processor (if any) for this protection is listed in Section 6 of our Privacy Policy. hoaxeye does not warrant complete protection against every form of attack.

(6) Reverse-engineering of heuristics. The detection heuristics, signature catalogue, scoring weights and grading logic used by hoaxeye are part of the security mechanism itself. Reverse-engineering them is restricted under Section 4 and our Acceptable Use Policy; good-faith security research within the scope of our Security Disclosure Policy remains expressly permitted.

11. Intellectual Property

The Services, including software, APIs, trademarks, branding, text, dashboards, designs, detection logic, documentation, and related materials, are owned by or licensed to hoaxeye and are protected by intellectual property laws.

Except for the limited use rights granted in these Terms, no rights are transferred to you.

12. Confidentiality

If you receive non-public information about hoaxeye, including unreleased features, pricing arrangements, security information, or internal documentation, you agree to keep that information confidential and not disclose it to third parties without permission.

13. Disclaimer

(1) Subject to paragraph (3) below, and to the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis. hoaxeye excludes non-statutory and implied warranties — in particular warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

(2) In particular, hoaxeye does not warrant that:

  • the Services will detect every cheat, exploit, or malicious action;
  • results will always be complete, accurate, or suitable for your specific use case;
  • integrations with third-party systems will always remain available or error-free.

(3) Statutory rights remain unaffected and are not limited by this Section, in particular: the consumer warranty and remedy provisions for digital products and services under §§ 327i, 327m BGB; the right of termination for cause under §§ 314, 543 BGB; liability under § 14 of these Terms; and mandatory consumer protection law.

14. Limitation of Liability

(1) hoaxeye is liable without limitation:

  • for damages resulting from injury to life, body or health caused by a breach of duty of hoaxeye, its legal representatives, employees or vicarious agents;
  • for damages caused by intent or gross negligence on the part of hoaxeye, its legal representatives, employees or vicarious agents;
  • under the German Product Liability Act (Produkthaftungsgesetz);
  • for fraudulent concealment of a defect and for breach of a guarantee of quality or durability expressly given by hoaxeye.

(2) For slight negligence, hoaxeye is only liable in the event of a breach of material contractual obligations (so-called cardinal obligations, i.e. obligations whose fulfilment is essential for the proper performance of the contract and on whose observance you as contractual partner may regularly rely). In such cases, liability is limited to the damage typically foreseeable at the time of the conclusion of the contract.

(3) Any further liability of hoaxeye — in particular for indirect damages, consequential damages, lost profits, loss of data, loss of goodwill or lost business opportunities — is excluded, to the extent permitted by law.

(4) For contracts with merchants (Kaufleute) within the meaning of the HGB, legal persons under public law or special funds under public law, the total aggregate liability of hoaxeye for slight negligence in the breach of cardinal obligations is additionally capped at the amount paid by you to hoaxeye under the affected contract in the twelve (12) months preceding the event giving rise to the claim. This cap does not apply to consumers within the meaning of § 13 BGB.

(5) The above limitations apply analogously to the personal liability of the legal representatives, employees, contractors and vicarious agents of hoaxeye.

(6) Statutory consumer rights, in particular rights under §§ 327i, 327m BGB (digital products), remain unaffected.

15. Indemnification

(1) You agree to indemnify hoaxeye, its affiliates, officers, employees, and contractors against third-party claims, liabilities, damages, losses, and expenses to the extent that they are culpably caused by you and arise from:

  • your misuse of the Services;
  • your violation of these Terms or the Acceptable Use Policy;
  • your violation of applicable law or third-party rights;
  • your server operations, moderation actions, bans, or enforcement decisions made using the Services.

(2) The indemnification does not apply to the extent that a claim results from (a) hoaxeye's own breach of duty, (b) the automated output of the Services applied at hoaxeye's default settings, or (c) circumstances beyond your control.

(3) For consumers within the meaning of § 13 BGB, the indemnification is limited to claims caused by intent or gross negligence. The general rules on contributory negligence (§ 254 BGB) and mandatory consumer-protection law remain unaffected.

16. Privacy

Your use of the Services is also governed by our Privacy Policy.

17. Governing Law and Jurisdiction

(1) These Terms and any contractual relationship between you and hoaxeye are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and excluding conflict-of-law rules.

(2) If you act as a consumer within the meaning of § 13 BGB and have your habitual residence in a Member State of the European Union or the European Economic Area, you remain additionally entitled to the protection of the mandatory consumer protection provisions of the country of your habitual residence, insofar as those provisions grant you greater protection than German law (Art. 6 para. 2 Regulation (EC) No 593/2008 — Rome I).

(3) If you are a merchant (Kaufmann) within the meaning of the HGB, a legal person under public law, a special fund under public law, or if you do not have a general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is the registered seat of hoaxeye as stated in the Legal Notice. hoaxeye is, however, also entitled to sue at the general place of jurisdiction of the other party.

(4) For consumers, the statutory rules on jurisdiction apply; in particular, consumers may only be sued at the courts of the Member State in which they are domiciled (Art. 18 para. 2 Regulation (EU) No 1215/2012 — Brussels I-bis) and may bring proceedings either at the courts of their own domicile or at the courts of the seat of hoaxeye (Art. 18 para. 1 Regulation (EU) No 1215/2012; § 29c ZPO).

18. Changes to These Terms

(1) hoaxeye may amend these Terms for valid reasons, in particular:

  • to reflect changes in statutory, regulatory or case-law requirements;
  • to adapt to technical developments, new features, or security requirements;
  • to address changes in third-party dependencies (e.g. payment processors, hosting providers, platform rules);
  • to close gaps, correct errors, or clarify ambiguous wording;
  • provided that such amendments do not upset the contractual balance to your detriment and do not alter the main obligations of the contract (nature and scope of the Services, fees, contract term).

(2) We will notify you of any intended amendment in text form (e.g. by email to the address registered with your account, or through a prominent notice in the dashboard) at least six (6) weeks before the intended effective date. The notice will set out the full text of the amended provisions, the scheduled effective date, and will expressly and unambiguously inform you of your right to object and the consequences of your silence (BGH XI ZR 26/20 of 27 April 2021).

(3) The amendment shall be deemed accepted if you do not object in text form before the scheduled effective date. The deemed-acceptance mechanism only applies to amendments of non-material provisions. Amendments affecting the main obligations of the contract — in particular changes to the nature and scope of the Services, fees, or contract term — require your express consent and cannot be introduced through deemed acceptance.

(4) If you object in good time, the intended amendment will not take effect in our contractual relationship. In that case, each party has the right to terminate the contract with effect from the scheduled effective date of the amendment without observing any notice period. hoaxeye will refund fees already paid on a pro-rata basis for any unused portion of the current billing period.

(5) The procedure set out above does not apply where the amendment is based solely on mandatory changes in law or case-law and does not leave any scope for discretion — in such cases the contract is adapted by operation of law.

19. Contact

If you have questions about these Terms, contact us at:
[email protected]

20. Consumer Dispute Resolution (§ 36 VSBG)

Pursuant to § 36 of the German Consumer Dispute Resolution Act (VSBG), we inform you that we are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle). The Online Dispute Resolution platform previously operated by the European Commission was discontinued on 20 July 2025 pursuant to Regulation (EU) 2024/3228 and is therefore no longer available.

21. Severability

Should any provision of these Terms be or become wholly or partially invalid, unenforceable, or contain an unintended gap, the validity of the remaining provisions shall remain unaffected. The invalid, unenforceable, or missing provision shall be replaced by a provision that comes closest to the economic purpose intended by the parties in a legally permissible manner.